Frequently Asked Questions
How do your shirts and hoodies fit?
Our tees and hoodies are unisex fits. Check the size chart on each product page before ordering. If you're between sizes, size up for a relaxed fit.
Do you ship within Alaska and to the Lower 48?
Yes. We ship across Alaska and to the Lower 48. Shipping to and within Alaska can take longer than mainland orders, so order early for holidays and events. Rates and times are shown at checkout.
Can I get a design with my own ride on it?
We're working on custom "your ride" orders. Email bigdippercustoms1@gmail.com with photos of your vehicle and we'll let you know what's possible.
What's your return policy?
Draft policy — Big Dipper Customs may edit this before or after launch.
We want you happy in your 907 gear. If something isn't right, here's how returns and exchanges work for our tees and hoodies:
- Window: 30 days from delivery for unused, unwashed items with original tags still attached.
- Condition: Items must be clean, unworn (other than trying on), and free of stains, odor, or damage.
- Return shipping: Buyer pays return shipping unless the item arrived defective, damaged, or we sent the wrong size/design. In those cases, contact us and we'll cover return shipping or send a replacement.
- Exchanges: Size exchanges are welcome when stock allows. Email us first so we can confirm availability.
- Non-returnable: Custom / made-to-order designs, final-sale items marked as such, and items washed or worn beyond try-on.
- Refunds: Once we receive and inspect the return, refunds go back to the original payment method. Shipping paid at checkout is generally non-refundable unless the return is our error.
To start a return or exchange, email bigdippercustoms1@gmail.com with your order number and photos if the item was damaged or incorrect. We're based in Wasilla, Alaska.
How do I contact you?
Email bigdippercustoms1@gmail.com or use our Contact page. We're based in Wasilla, AK.